How to Set Up a WhatsApp FAQ Chatbot

Before involving a human agent, many customer questions can actually be answered automatically. Here are the basic steps to set up an FAQ chatbot on WhatsApp.

Gather Your Most Common Questions

Look at the last few months of chat history and identify the most frequently repeated questions — usually business hours, payment methods, and shipping status.

Build a Simple Answer Flow

Create a clear conversation flow: the customer picks a topic, the chatbot gives an answer, then offers the option to connect to an agent if it wasn’t resolved.

Always Leave a Path to a Human Agent

A good chatbot always has an exit to a human. Don’t let customers get stuck in an automated flow with no option to talk to an agent.

A well-built FAQ chatbot frees up your team’s time to handle cases that genuinely need a human touch.