Privacy Policy

1. Introduction

Nemachat ("we", "us", or "platform") respects your privacy and is committed to protecting the personal data you provide to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when using Nemachat services.

By using the Nemachat platform, you agree to the practices described in this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Information You Provide

• Account Data: Name, email address, phone number, and other contact information when registering
• Company Data: Company name, address, business information, and other details related to your organization
• Customer Data: Customer contact information, chat history, and interaction notes you input into the system
• Integration Data: API credentials, access tokens, and connection information to third-party platforms (WhatsApp, Instagram, Email, etc.)
• Payment Data: Credit card information or other payment methods (processed securely through third-party payment gateways)

2.2 Information Collected Automatically

• Usage Data: Activity logs, usage time, features accessed, and platform usage patterns
• Technical Data: IP address, browser type, operating system, device used, and other technical information
• Cookies and Tracking Technologies: We use cookies to enhance user experience and analyze platform usage
• Chat and Communication Data: Messages, files, and communication content sent through the Nemachat platform

3. How We Use Information

We use the collected information to:

• Provide, maintain, and improve Nemachat platform services
• Process and manage your user account
• Send notifications, updates, and service-related communications
• Provide customer support and respond to your inquiries or requests
• Analyze platform usage to improve features and user experience
• Detect, prevent, and address technical issues, fraud, or suspicious activities
• Comply with applicable legal and regulatory obligations
• Send marketing information (with your consent) about products, services, or special offers

4. Sharing Information

We do not sell, rent, or trade your personal data. We may share information in the following situations:

4.1 Service Providers

We may share data with third-party service providers who assist us in operating the platform, such as:

• Hosting and cloud infrastructure providers
• Email and communication service providers
• Payment service providers
• Analytics and monitoring services

4.2 Legal Compliance

We may disclose information if required by law, court order, or authorized government request.

4.3 Protection of Rights

We may disclose information to protect the rights, property, or safety of Nemachat, our users, or others.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction, including:

• Data encryption in transit and at rest
• Strict access controls and multi-factor authentication
• Regular security monitoring and threat detection
• Routine data backups and disaster recovery plans
• Periodic security audits and vulnerability assessments
• Security training for staff handling data

While we strive to protect your data, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. In general:

• Account data is retained while your account is active and for the period necessary after account closure for legal or business purposes
• Chat and communication data is retained according to the service plan you choose (e.g., 3 months for the Basic plan)
• Log and analytics data may be retained for up to 12 months
• Payment data is retained in accordance with legal requirements and financial regulations

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request access to the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data in certain circumstances
• Restriction: Request restriction of the processing of your personal data
• Portability: Request the transfer of your personal data to another service provider
• Objection: Object to the processing of your personal data for specific purposes
• Withdrawal of Consent: Withdraw the consent you previously provided

To exercise these rights, please contact us via email at privacy@nemachat.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze platform usage, and customize content. You can control cookies through your browser settings, but this may affect platform functionality.

Types of cookies we use:

• Essential Cookies: Required for basic platform functionality
• Functional Cookies: Enhance functionality and personalization
• Analytics Cookies: Help us understand how users interact with the platform
• Marketing Cookies: Used to show relevant advertisements (with your consent)

9. International Data Transfers

Your data may be processed and stored on servers located outside Indonesia. We ensure that international data transfers are conducted with appropriate safeguards and in compliance with applicable data protection regulations.

10. Children's Privacy

Nemachat services are not intended for children under 18 years of age. We do not knowingly collect personal data from children under 18. If we learn that we have collected data from a child under 18, we will take steps to delete that information.

11. Privacy Policy Changes

We may update this Privacy Policy from time to time. Significant changes will be notified via email or a notice on the platform. The "Last updated" date at the top of this page indicates when the policy was last revised.

We encourage you to review this policy periodically. Continued use of the platform after changes implies your acceptance of the updated policy.

12. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: